Refund policy

Returns & Refunds

We offer a 30-day return policy from the date you receive your order.

Returns

To be eligible for a return, items must be:

• Unused and in original condition

• In original packaging

• Accompanied by proof of purchase

To start a return, email hello@imaginationconversations.com.
Return shipping costs are the responsibility of the customer.

Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please check your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve it.

Non-Returnable Items

We do not accept returns on:

• Sale items

• Gift cards

• Custom or personalised products

If you’re unsure whether your item is eligible, please contact us before returning.

Exchanges

To exchange an item, please return your original item first. Once approved, you can place a new order.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.
Approved refunds are processed to your original payment method within 10 business days.

If more than 15 business days have passed since approval, please contact hello@imaginationconversations.com.